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We have created a new Appeals process so that EPAOs can track Appeals from Candidates or Providers so that they can be managed and tracked.
Create Appeal Screen
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The create screen has introduced two new permissions with have been given to some system roles by default. These are detailed below and will need to be applied to any custom roles as required. |
The create screen introduces a new notification “Appeal Created” this is mentioned below but for more details on this new notification please read the release notes forAppeals - Notifications
A new appeal create screen has been added as part of the new Appeals functionality. This screen provides the relevant details about the entity (certification or element) that is being appeals along with the apprentice’s details and a form where basic information about the appeal can be entered. This screen is also used for editing an existing appeal via the “Edit Appeal” button when viewing the details.
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The create screen introduces two new notifications “Appeal Updated” and “Appeal Closed” for more details on the new notifications please read the release notes forAppeals - Notifications
Creating An Appeal
Appeals can be created from the Manage Element or Manage Certification side drawers. The following criteria are required for this button to show:
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To make it clear when an element or certification has an open appeal, the status of the element or certification will show as “Under Appeal”. An alert will also be shown indicating what elements/certification are under appeal and provide a link to “view details” if the user has permission.
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Permissions
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Two new permissions have been added to control who can create appeals. |
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Awarding Organisation
Providers
Subject - This is the EPA assigned to the element being appealed or the EPA assigned to the apprentice if a certification is being appealed
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The create screen has introduced two new permissions with have been given to some system roles by default. These are detailed below and will need to be applied to any custom roles as required. |
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the EPA assigned to the apprentice if a certification is being appealed
For more information on this notification please read the release notes for Appeals - Notifications.
Appeals - Details Screen
A new appeal details screen has been added that allows for the full management of the appeal. This is where the bulk of the appeal process will be controlled, with result adjustments being used to link back up the changes with the appeal.
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When an appeal has been closed a box will show at the top of the appeal details screen indicating the appeal has been resolved. It’ll show the date it was resolved along with who and the description they entered. This box will be collapsed on mobile but can be expanded by tapping.
New Permissions
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Five new permissions has been added to control this screen. |
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The details and default roles for each are below:
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When the appeal is created
When the appeal is updated
When the status of the appeal has changed
When a comment has been added, deleted or edited
When a file has been linked or unlinked
When a result adjustment has been linked
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Notifications
Two new notifications have been added that are sent whenever the appeal has been updated or closed. The notifications are called “Appeal Updated” and “Appeal Closed” by default both are configured as an In-App notification to the following users:
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A new “Appeals” widget has been added to the manage element side drawer. This widget provides a way to create an appeal for the element, providing the creation criteria has been met, and also see a history of past appeals linked to the same element.
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Each appeal row in the side drawer will display the title and current status and then when clicked on will also show the following details:
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This change requires the assessment components to be updated with the relevant appeal window. By default this value will be 0 days when deployed and so external users will not have the ability to raise an appeal against an element. |
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This change stamps a last appeal date against the result when the QA is published. This means existing results have not been retroactively updated to have a last appeal date. These results will be assumed to have passed the appeal window. |
A new Appeals Window field has been added to the assessment components.
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