We have made changes to expand on the QA screen, utilising a similar design that we used for the new Appeals work.
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Please note that this development contains changes to core functionality within the QA system. We will also be providing further materials to help with training, in the form of a Powerpoint document and bitesize videos PowerPoint for Guidance is below |
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The existing chat-style system from the Appeals process has been ported into the QA process - this allows QAs and the EPA to communicate together via a chat system in app, keeping all of the information within EPAProepaPRO. Comments can be created, updated and deleted depending on new permissions.
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If a QA user creates a task for an EPA to complete, the system can be configured to create a summary custom task within the EPA’s To-do list within EPAProepaPRO. This feature can be enabled against each individual QA record, by toggling the “QA Tasks Trigger EPA Custom Task Entries” within the create/edit QA section.
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