We have made changes to expand on the QA screen, utilising a similar design that we used for the new Appeals work.
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Please note that this development contains changes to core functionality within the QA system. We will also be providing further materials to help with training, in the form of a Powerpoint document and bitesize videos PowerPoint for Guidance is below |
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The QA screen has been re-written to provide additional functionality to both EPA and QA users. Aside from the visual design changes, the following functionality has been introduced:
Guide to the QA Algorithm Information on QA Percentages & the QA Algorithm
QA Question Templates
A new screen has been added to the “Entity Management” screen, entitled “QA Question Templates” - this new screen allows the creation, reading, updating, and deleting of a new QA Question Template entity type. These entities hold a list of questions that should be asked as part of the QA process, which can then be assigned against a QA record.
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Please note that the original “QA feedback” and “EPA feedback” fields have been moved to a new QA Question Template called “Default Template” - this template is assigned to all pre-existing QA records to maintain legacy data.
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Users will also need Assessment Schema → Create permission as well as these new ones specific to the Templates to create these questions. |
Separated QA updates
The QA creation stage has been simplified to only request a small amount of information in the first instance.
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This is the same as the File Uploads tab you are already familiar with, with the option to browse and upload a file to the apprentice, but instead via this QA page. The files will still be stored against the apprentice and are able to be marked as Internal only and/or program specific.
QA Comments
The existing chat-style system from the Appeals process has been ported into the QA process - this allows QAs and the EPA to communicate together via a chat system in app, keeping all of the information within epaPRO. Comments can be created, updated and deleted depending on new permissions.
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Posting a comment also offers the ability to update the QA status, to indicate that the QA is now awaiting an assessor/EPA.
QA Tasks
QA users are now able to create tasks against a QA record for the EPA to complete. This makes the feedback more structured than free-text fields that were previous used within the legacy system.
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A new report has been introduced to allow reporting on QA tasks and their corresponding outcomes, to help keep track of the type of feedback that is being raised, and how they’re being addressed.
QA Activity
The activity functionality from the appeals screen has been added to the QA record screen, to help keep track of what progress is being made against the QA. Changes to the QA, such as comments, tasks, file uploads, QA Question Template answers, are all shown within an audit trail - this audit trail shows a brief description of the change, including who did the change and when.
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EPA Developmental Feedback
We have implemented an area with QA that allows specific points regarding EPA developmental feedback to be created. This can be located on the Developmental Feedback tab on the QA screen.
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Custom categories can be set from the Custom Dropdowns screen, and we have provided some generic ones as a template that can be deleted if they are not suitable.
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Reporting
We have also added a report called EPA Developmental Feedback that can be located on the EPA tab of the reporting area. This report provides information about the developmental feedback that has been created.
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The following filters have been provided: Standard, EPA, Component Name, Feedback Category QA Type (Result or Certification). |
New Permissions
The following new permissions have been introduced as part of this work, these are given by default to the Owner user and AO users.:
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