When you log a ticket via the Support Portal, one of the fields you may be asked to complete is the tickets Priority.
To give you some guidance on the level to select and what it means in relation to the issue can be seen below.
If something is urgent for you, e.g. a time critical issue, but it would only meet the Low Priority as outlined above, you can put in the Summary [URGENT] before the title of the issue you are raising.
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