There was an issue from   from approx. 14:50 that was impacting some of our customers from being able to load epaPRO, or made the site is slow to load, a reoccurrence of this issue occurred on   the issue should now be fixed as per the above announcement.
Service
Status
(blue star)  Web Services
  
(blue star)  Database
 
(blue star)  API
  
Planned Maintenance
We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table. 
Scheduled Day/Time
Details
Downtime
Status
 
Infrastructure Upgrades
Out of Hours 
- this will be actioned at the same time as part of  the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed
 
 
Upgrades from 26th Go Live
Out of hours
   
 
Upgrades to UAT
Out of hours
 
 
  
Upgrades from 16th Go Live
Out of hours
 
 
  
Upgrades to UAT
Out of hours
  
 
Planned Maintenance
9PM → 12AM
 
 
Planned Maintenance
9pm - 12AM
 
no issues to resolve.
 from 17:00
Planned Maintenance
Up to approx. 1 hour
 
History
Date
Details
Information
 
Duration of issue
2hrs 32 mins 
Slow/unresponsive sites. 
(Error 502 Bad Gateway)
Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. 
The problem only became apparent once the traffic increased on the morning of the 12th. The update was reverted and we actioned this at another date. This upgrade is now completed.