Service
Status
Web Services
Database
API
Our monitoring systems have alerted us to some issues this morning arising at around 08:40, this was resolved at around 09:00am today. Our investigations found that this error was caused by an issue which caused the file system (NFS) to drop. Our Teams worked quickly to identify the cause, to minimise customer impact and we will continue our internal investigations to ensure no further disruption. We will also be looking at additional monitoring with our service provider, which should allow us to identify any similar issues as soon as is possible. |
There was an issue from from approx. 14:50 that was impacting some of our customers from being able to load epaPRO, or made the site is slow to load, a reoccurrence of this issue occurred on the issue should now be fixed as per the above announcement. |
Service | Status |
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We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.
Scheduled Day/Time | Details | Downtime | Status |
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| Infrastructure Upgrades | Out of Hours - this will be actioned at the same time as part of the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed |
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| Upgrades from 26th Go Live | Out of hours |
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| Upgrades to UAT | Out of hours |
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| Upgrades from 16th Go Live | Out of hours |
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| Upgrades to UAT | Out of hours |
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| Planned Maintenance | 9PM → 12AM |
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| Planned Maintenance | 9pm - 12AM |
no issues to resolve. |
from 17:00 | Planned Maintenance | Up to approx. 1 hour |
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Date | Details | Information |
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Duration of issue 2hrs 32 mins | Slow/unresponsive sites. (Error 502 Bad Gateway) | Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. |