epaPRO Service Status Information
- Lisa Clancy
- Dan Lewis
There was an issue from Jan 23, 2025 from approx. 14:50 that was impacting some of our customers from being able to load epaPRO, or made the site is slow to load, a reoccurrence of this issue occurred on Jan 24, 2025 the issue should now be fixed as per the above announcement.
Service | Status |
|---|---|
Web Services | Normal |
Database | Monitoring |
API | Normal |
Planned Maintenance
We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.
Scheduled Day/Time | Details | Downtime | Status |
|---|---|---|---|
Mar 11, 2025 | Infrastructure Upgrades | Out of Hours - this will be actioned at the same time as part of the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed | completed successfully |
Dec 13, 2024 | Upgrades from 26th Go Live | Out of hours | completed successfully infrastructure upgrade |
Nov 26, 2024 | Upgrades to UAT | Out of hours | completed successfully infrastructure upgrade |
Nov 5, 2024 | Upgrades from 16th Go Live | Out of hours | completed successfully infrastructure upgrade |
Oct 16, 2024 | Upgrades to UAT | Out of hours | completed successfully infrastructure upgrade |
Aug 21, 2024 | Planned Maintenance | 9PM → 12AM
| completed successfully |
Oct 4, 2023 | Planned Maintenance | 9pm - 12AM | completed successfully no issues to resolve. |
Mar 24, 2023 from 17:00 | Planned Maintenance | Up to approx. 1 hour | completed |
History
Date | Details | Information |
|---|---|---|
Dec 12, 2022 Duration of issue 2hrs 32 mins | Slow/unresponsive sites. (Error 502 Bad Gateway) | Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. |