epaPRO Issues, We have applied a temporary preventative measure, that has stabilised the problem and we will continue monitoring this, whilst we conduct a full investigation with our service providers to find the root cause.<br><div><div>Once again we apologise for the inconvenience this caused you and your customers, we will update you with the incident report once it is available. </div></div>, Announcement
title
ucw32p
content
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Note
There was an issue from from approx. 14:50 that was impacting some of our customers from being able to load epaPRO, or made the site is slow to load, a reoccurrence of this issue occurred on the issue should now be fixed as per the above announcement.
Service
Status
🟢 Web Services
Status
colour
Green
title
normalNormal
🟢 Database
Status
colour
GreenYellow
title
NormalMonitoring
🟢 API
Status
colour
Green
title
Normal
Planned Maintenance
We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.
Scheduled Day/Time
Details
Downtime
Status
Infrastructure Upgrades
Out of Hours
- this will be actioned at the same time as part of the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed
Status
colour
Green
title
completed successfully
Upgrades from 26th Go Live
Out of hours
Status
colour
Green
title
completed successfully
Status
colour
Yellow
title
infrastructure upgrade
Upgrades to UAT
Out of hours
Status
colour
Green
title
completed successfully
Status
colour
Yellow
title
infrastructure upgrade
Upgrades from 16th Go Live
Out of hours
Status
colour
Green
title
completed successfully
Status
colour
Yellow
title
infrastructure upgrade
Upgrades to UAT
Out of hours
Status
colour
Green
title
completed successfully
Status
colour
Yellow
title
infrastructure upgrade
We have some planned Maintenance due on this date.
Planned Maintenance
9PM → 12AM
To commence at 21:00
Status
colour
Yellow
Green
title
Pending
completed successfully
Planned Maintenance
9pm - 12AM
Status
colour
Green
title
completed successfully
no issues to resolve.
from 17:00
Planned Maintenance
Up to approx. 1 hour
Status
colour
Green
title
completed
History
Date
Details
Information
Duration of issue
2hrs 32 mins
Slow/unresponsive sites.
(Error 502 Bad Gateway)
Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. The problem only became apparent once the traffic increased on the morning of the 12th. The update was reverted and we actioned this at another date. This upgrade is now completed.