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Please find below the agenda for our next epaPRO User Group meeting

Meeting Date

14th December 2023

Time

11:00 - 12:00

Note

If there is anything you would like to add to the Agenda, please let us know before the date of Meeting - just drop us an email hello@epapro.co.uk

 

Agenda Items

1

Overview of last three months:

Tip

Last Quarter

🆕 x 2740

(blue star) x 5660

Released Development in last 3 months

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3713

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3910

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3316

🆕 risr/ Risr integration

2

Roadmap Items:-

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3691

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3778

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-3356

Jira Legacy
serverSystem JIRA
serverIda2269739-3244-3b4d-bb8f-c582148d7bba
keyEP-4112

3

Development for Discussion

(question) ESFA Submission (Former Ace 360 customers) liked the auto-submission to the ESFA, we would like feedback on speeding up the process (but without auto-submission as likely to be many conditions where they wouldn't want to auto-submit

  • Jira Legacy
    serverSystem JIRA
    serverIda2269739-3244-3b4d-bb8f-c582148d7bba
    keySD-7615

    • We would like to know what your opinion and thoughts are around CRM like the addition of “CRM like” functionality to track the critical path for the apprentice , such as comms, emails, follow ups etc

  • Jira Legacy
    serverSystem JIRA
    serverIda2269739-3244-3b4d-bb8f-c582148d7bba
    keySD-8341

    • We would like to know, should you be accepting a booking , if you don't have an EPA for it?

    • Who needs to know about rejections?

    • Possibly looking at an In app App version of the Digest Email -e.g. group together xx number of rejected EPA’s in xx period of time?

  • Jira Legacy
    serverSystem JIRA
    serverIda2269739-3244-3b4d-bb8f-c582148d7bba
    keySD-8006

    • We would like to discuss our plans on this too the aim of which is to allow customers to book through assessment bookings, in the same way as planning meetings with live slots available.

  • Jira Legacy
    serverSystem JIRA
    serverIda2269739-3244-3b4d-bb8f-c582148d7bba
    keySD-8117

    • If we added a new step between QA published and results released and an apprentice was put into retake review the provider wouldn't be aware of why as they would not be aware of the result. Should we therefore look at moving the trigger in Retake Review to be at the point the result is made available rather than the QA being published?

    • Would this be mainly something you would use for component results rather than certification?

    • Would an alternative be to have a bulk publish QA’s screen?

4

epaPRO Assess Demonstration

5

Additionally

AOB?

  • Recent new business/new team members

  • Pausing the Feature Request form and new process of requesting development.

5

  • ROA and Overall Grade Change reminder.

  • Accolade Progress Update

6

AOB?

  • Tomiwa from C&G will be asking about how other EPAO’s manage MFA

7

Reminders

  • 🎄 Skilltech Solutions Christmas close down → (inclusive)

  • ⏲️ Don't forget - Update your core business hours to prevent impact to SLA’s