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epaPRO Service Status Information

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We are aware of an issue today from approx 14:50 that was impacting some of our customers from being able to load epaPRO, or the site is slow to load, the issue should now be fixed, but we are continuing to monitor the situation and should any further issues arise we will rectify these. Once the cause has been fully investigated we will update you further.

Service

Status

🟢 Web Services

NORMAL

🟢 Database

MONITORING

🟢 API

NORMAL

Planned Maintenance

We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.

In between those dates, there will also be the release of 5.29.0 epaPRO onto UAT and onto Production/Live.

5.29.0 → UAT

5.29.0 → Production

Scheduled Day/Time

Details

Downtime

Status

Upgrades from 26th Go Live

Out of hours

COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE

Upgrades to UAT

Out of hours

COMPLETED SUCCESSFULLY

INFRASTRUCTURE UPGRADE

Upgrades from 16th Go Live

Out of hours

COMPLETED SUCCESSFULLY

INFRASTRUCTURE UPGRADE

Upgrades to UAT

Out of hours

COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE

Planned Maintenance

9PM → 12AM

COMPLETED SUCCESSFULLY

Planned Maintenance

9pm - 12AM

COMPLETED SUCCESSFULLY

no issues to resolve.

from 17:00

Planned Maintenance

Up to approx. 1 hour

COMPLETED

History

Date

Details

Information

Duration of issue

2hrs 32 mins

Slow/unresponsive sites.

(Error 502 Bad Gateway)

Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected.
The problem only became apparent once the traffic increased on the morning of the 12th. The update was reverted and we actioned this at another date. This upgrade is now completed.

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