We are aware of an issue today from approx 14:50 that was impacting some of our customers from being able to load epaPRO, or the site is slow to load, the issue should now be fixed, but we are continuing to monitor the situation and should any further issues arise we will rectify these. Once the cause has been fully investigated we will update you further.
Service | Status |
|---|---|
🟢 Web Services | NORMAL |
🟢 Database | MONITORING |
🟢 API | NORMAL |
Planned Maintenance
We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.
In between those dates, there will also be the release of 5.29.0 epaPRO onto UAT and onto Production/Live.
5.29.0 → UAT
5.29.0 → Production
Scheduled Day/Time | Details | Downtime | Status |
|---|---|---|---|
| Upgrades from 26th Go Live | Out of hours | COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE |
| Upgrades to UAT | Out of hours | COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE |
| Upgrades from 16th Go Live | Out of hours | COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE |
| Upgrades to UAT | Out of hours | COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE |
| Planned Maintenance | 9PM → 12AM | COMPLETED SUCCESSFULLY |
| Planned Maintenance | 9pm - 12AM | COMPLETED SUCCESSFULLY no issues to resolve. |
from 17:00 | Planned Maintenance | Up to approx. 1 hour | COMPLETED |
History
Date | Details | Information |
|---|---|---|
Duration of issue 2hrs 32 mins | Slow/unresponsive sites. (Error 502 Bad Gateway) | Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. |
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