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Our monitoring systems have alerted us to some issues this morning  arising at around 08:40, this was resolved at around 09:00am today. 
Our investigations found that this error was caused by an issue which caused the file system (NFS) to drop.
Our Teams worked quickly to identify the cause, to minimise customer impact and we will continue our internal investigations to ensure no further disruption. 
We will also be looking at additional monitoring with our service provider, which should allow us to identify any similar issues as soon as is possible.
https://covalenttech.atlassian.net/wiki/spaces/KB/pages/4125753357/Notice+epaPRO+500+Server+error+16-04-25?atlOrigin=eyJpIjoiNDRjODA1YTRlMmU1NDEwYWI3MGQwMTgyMmRlODY5ZWIiLCJwIjoiYyJ9 
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Service
Status
🟢 Web Services
 Status
colourGreen
title
normal
Normal
🟢  Database
 Status
colourGreen
title
Normal
normal
🟢  API
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titleNormal
Previous Issues
Planned Maintenance
We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table. 
Scheduled Day/Time
Details
Downtime
Status
 
Infrastructure Upgrades
Out of Hours 
- this will be actioned at the same time as part of the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed
 Status
colourGreen
titlecompleted successfully
 
Upgrades from 26th Go Live
Out of hours
 Status
colourGreen
titlecompleted successfully
 Status
colourYellow
titleinfrastructure upgrade
 
Upgrades to UAT
Out of hours
 Status
colourGreen
titlecompleted successfully
 Status
colourYellow
titleinfrastructure upgrade
 
Upgrades from 16th Go Live
Out of hours
 Status
colourGreen
titlecompleted successfully
 Status
colourYellow
titleinfrastructure upgrade
 
Upgrades to UAT
Out of hours
 Status
colourGreen
titlecompleted successfully
 Status
colourYellow
titleinfrastructure upgrade
 
Planned Maintenance
9PM → 12AM
 Status
colourGreen
titlecompleted successfully
 
Planned Maintenance
9pm - 12AM
 Status
colourGreen
titlecompleted successfully
no issues to resolve.
 from 17:00
Planned Maintenance
Up to approx. 1 hour
 Status
colourGreen
titlecompleted
History
Date
Details
Information
 
Duration of issue
2hrs 32 mins 
Slow/unresponsive sites. 
(Error 502 Bad Gateway)
Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected. 
The problem only became apparent once the traffic increased 
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on the morning of the 12th. The update 
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was reverted and 
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we actioned this at another date. This upgrade is now completed.