epaPRO Service Status Information

Our monitoring systems have alerted us to some issues this morning 16 Apr 2025 arising at around 08:40, this was resolved at around 09:00am today.

Our investigations found that this error was caused by an issue which caused the file system (NFS) to drop.

Our Teams worked quickly to identify the cause, to minimise customer impact and we will continue our internal investigations to ensure no further disruption.

We will also be looking at additional monitoring with our service provider, which should allow us to identify any similar issues as soon as is possible.

There was an issue from 23 Jan 2025 from approx. 14:50 that was impacting some of our customers from being able to load epaPRO, or made the site is slow to load, a reoccurrence of this issue occurred on 24 Jan 2025 the issue should now be fixed as per the above announcement.

Service	Status
🟢 Web Services	NORMAL
🟢 Database	MONITORING
🟢 API	NORMAL

Planned Maintenance

We have a number of planned infrastructure upgrades over the next couple of months that we want to complete by the end of the year. The dates for these are listed below in the table.

Scheduled Day/Time	Details	Downtime	Status
11 Mar 2025	Infrastructure Upgrades	Out of Hours - this will be actioned at the same time as part of the usual release. All user sessions will be cleared, meaning all users will be logged out during this time. They will be able to login once it has been completed	COMPLETED SUCCESSFULLY
13 Dec 2024	Upgrades from 26th Go Live	Out of hours	COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE
26 Nov 2024	Upgrades to UAT	Out of hours	COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE
05 Nov 2024	Upgrades from 16th Go Live	Out of hours	COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE
16 Oct 2024	Upgrades to UAT	Out of hours	COMPLETED SUCCESSFULLY INFRASTRUCTURE UPGRADE
21 Aug 2024	Planned Maintenance	9PM → 12AM	COMPLETED SUCCESSFULLY
04 Oct 2023	Planned Maintenance	9pm - 12AM	COMPLETED SUCCESSFULLY no issues to resolve.
24 Mar 2023 from 17:00	Planned Maintenance	Up to approx. 1 hour	COMPLETED

History

Date

Details

Information

12 Dec 2022

Duration of issue

2hrs 32 mins

Slow/unresponsive sites.

(Error 502 Bad Gateway)

Our hosting partner - Positive-Internet, performed an upgrade on part of our infrastructure over the weekend preceding the issue, initially no problems were detected.
The problem only became apparent once the traffic increased on the morning of the 12th. The update was reverted and we actioned this at another date. This upgrade is now completed.