epaPRO Support SLA's

Below you can see our support SLA’s, we will always endeavour to answer you as soon as we can and resolve it as fast as possible for you.

SLA	Critical (P1)	High (P2)	Medium (P3)	Low (P4)

SLA	Critical (P1)	High (P2)	Medium (P3)	Low (P4)
Time to first response	1 Hour	2 Hours	4 Hours	8 Hours
Time to resolution	4 Hours	8 hours	16 Hours	40 Hours

Link to our Priority levels used when logging a support request

SLA