epaPRO User Group Meeting -September 2024

Meeting Date	Sep 12, 2024

Meeting Date	Sep 12, 2024
Meeting Attendees	28 Attended @Ian Jarvis @Isha Ball @Lisa Clancy

Meeting Recording

The recording of this meeting, including the items demoed can be viewed and also shared, via the link below to any of your colleagues who may find this useful:

Sept 2024 Meeting recording

PowerPoint Presentation

A copy of the PowerPoint presentation, can be viewed below:

AO Dashboard Feedback Form

There is a Feedback Form specifically around the AO Dashboard - feel free to pass this onto any users who you feel may be the best to complete it. We can then collate this feedback and look then at what where the most commonly requested stats/widgets you would find of use.

https://forms.office.com/e/tFqfX6ghUN

Copy of Agenda

	Agenda Items

	Agenda Items
1	Overview of the last three months: Last Quarter 33 x Bugs fixed 16 x Feature Requests Released Development in last 3 months Release 5.23.0 Assessment Booking - New Screen and Process Release 5.24.0 EPA(M) - RAG Ratings - Various enhancements Release 5.25.0 Optional Pronouns, Milestone Reminders Due Soon - Release 5.26.0 ( Sep 17, 2024 ) Reasonable Adjustments Phase 2 Configurable MFA Method Requirement for User Types Ability to copy support materials
2	Review of last academic year New Staff New Clients Starting Accolade
3	Roadmap Items:- EP-3804 Accolade - General Awarding EP-4219 Booking attendees - allow attendees to just be notified and not invited EP-4113 Skilltech “One” EP-3795 Skilltech Identity - One Global Login EP-4399 Results/Certifications - Result Releasing
4	Welcome to new customers
5	Accolade Progress update Early demoes of Accolade being planned in from Sep 18, 2024
6	Points for Group Discussion
7	Use of demo videos for each new large item in the release This would be uploaded to the knowledgebase, linked to the “Coming Soon, Release Notes and UAT Release documents, followed by discussion on their usual regular meeting with the customer success team.
8	AO Dashboard - Discussion on a new dashboard and what statistics would be most useful? https://covalenttech.atlassian.net/browse/SD-10163 https://covalenttech.atlassian.net/browse/SD-8561 What sort of timeframe are you expecting these statistics for e.g. daily/weekly/monthly/annual based stats? Suggested Areas These are a few possible suggestions throughout the workflow, these are merely suggestions though, we understand this is very business dependant and we may need to create a feedback form and send to key personnel. Registration - Numbers enrolled at GW Gateway -Totals Awaiting/Pending/Rejected SLA’S:- GW submitted → GW Approved Element scheduled → result published Planning Meetings - Totals Rejected/Pending Allocations - Totals Pending/Rejected Assessment Bookings - Those that need resit/retakes, effectively the totals from new screen displayed via a widget. Reasonable Adjustments → Totals Pending Appeals → Totals Awaiting Response Days over epa - apprentices about to go over. QA’s - Outstanding Tasks, Overdue QA’s Resulting → Overdue Results ESFA → Rejected Contracts - about to end Assessment Schema → Review & Ending We will ask on the meeting who you think would be the best person to feedback on these stats, so that we can pass on the feedback to them too. Alternatively you can forward this agenda and meeting invite so that they can attend.
9	Back Into Learning Related to SD-10107 Do customers have a preference when clicking on the Back Into Learning screen, which page it opens by default - currently this is Retake Review, but we have been asked to amend this to show BiL instead?
10	Ofqual Reasonable Adjustments Feedback on the last UAT demo for 5.26.0 was around the system list of Reasonable adjustments not matching IfATE’s list https://www.instituteforapprenticeships.org/quality/end-point-assessment-reasonable-adjustments-guidance/ the original work was done based on a request from Ofqual for data for reporting - based on their `ArrangementType`, they listed the following would be accepted in the report:- To indicate the type of arrangement applied for. The following values will be accepted: 25% extra time Bilingual dictionary with 10% extra time Coloured/enlarged paper Computer reader / reader Extra time over 25% Practical assistant Scribe/speech recognition technology Other It is this system list for the Reasonable Adjustments that EPAO’s have an issue with as it doesn't match what IfATE outlines. We would appreciate customers input on this further.
11	Skilltech One We would like to gauge your interest in statistical data sharing for comparative reporting. The following are a few of our ideas:- Time in epa Time between assessments first time pass rate overall pass rate merit & distinctions Reasonable Adjustment or Appeals Information Any others. Broken down by standard, time frame etc Competitor information will be anonymised.
12	Skilltech Website We are being contacted directly by Providers & apprentices via our emails or on our website, looking at ways to manage this via our website, possibly by directing users to their own EPAO?
13	Other point for Discussion Should an EPA that has previously been assigned to an element, where a previous result now exists, be able to view the apprentice in Assessment Progress once it is assigned to a new epa? https://covalenttech.atlassian.net/browse/SD-10153